FAQ

Here's some answers to commonly asked questions.

Does the app send an email or snail mail?: Snail mail. The app will print and send a 4" x 6" postcard mailer to the address you select.
How is this different than using regular door hangers?: Door hangers have to be pre-printed with canned language. Each CurbCards mailer is customized with a picture of the house and custom messaging.
What about houses that have posted 'No Soliciting'?: As long as you don't go onto the person's property, there's nothing to worry about. This is no different than sending marketing mailers to an address list. You can send a mailer to any address you want.
How long does it take for a mailer to be delivered?: In the US it should take no more than 10 days for a postcard to be printed, mailed and delivered to the destination address. In Canada it's anywhere from 10-15 days.
Are we still charged if the mailer isn't delivered?: No. We track each piece of mail, and you won't be charged for any that are marked as 'undeliverable' by the post office.
Can we cancel a mailer after we've sent it?: You have a 24 hour window to cancel any mailer that you've sent.
Is there a monthly bill, or is it pay as you go?: You're only billed for the mailers that you buy. Mailers are bundled into packages with different rates. The bigger packages generally have better rates. The general range is $2-$4 per mailer.
Is there an option to customize the messaging if I don't want to use one of the canned messages?: Yep! Simply tap on the 'message preview' when creating a mailer to customize your message.
Can I use this app for canvasing neighborhoods, or is it just meant as a one-off 'opportunity' mailer sender?: Yes! This app is great for canvasing a neighborhood. Walking or biking is a great way to get a lot of mailers out quickly.
Do credits ever expire?: Nope! Once you purchase mailer credits, we'll hold them until you're ready to send, however long that may be.
What are the dimensions used for logos on the front / back of the mailers?: We automatically resize your uploaded logos so that they'll look good on a printed card. For best results, the front logo should be at least 650px by 650px and the back should be 200px by 200px. Drop us a note if you need help!